Shipping & Layby

Lay-By Payment Policy

Lay-by payment method explained:

1) Lay-by applies to all full-priced items listed in store. Discounts will not be applicable with this payment method.

2) Use code ' LAYBY ' when checkout and this will reduce the cart total to a 20% deposit which is payable immediately. This 20% deposit is non-refundable due to change of mind or cancellations of any products.

3) A PayPal invoice will be created ( may take up to 3 days ) which sums up the remaining 80% which you will be able to access and pay in instalments. You may choose to pay any amount as long as the invoice is paid within 3 months. The order will be prepared and dispatched for delivery only when the invoice has been paid in full.

4) The price of the item is final at that time and no discounts / changes to price can be applied.

5) Lay-by payment method is only available for orders with a minimum purchase price of $250.

6) You can add to an exisiting lay-by order by using the same code ' LAYBY '. We will remove shipping cost in the new PayPal invoice. However please note that the due date from your first order remains the same ( 3 months from the date of purchase ).

7) It is the customer's responsibility to finalise the invoice within the 3 months period. We will include the final date of payment on the PayPal invoice as a guide. Reminders will not be sent out and failure to finalise the invoice by due date will result in a forfeit of payment.

*Mandarinreaders Lay-by terms and conditions is in accordance with the Australian Consumer Law.

Mandarin Readers Shipping Policy

We place great importance on the fast and reliable delivery of customers orders. Every effort is made to provide prompt and efficient service, however please note that delivery times are estimates only and Mandarin Readers shall not be liable for delays and damages once customers orders have left the premises. 

Delivery within Australia

At Mandarin Readers, we endeavour to process your order on the same day of payment. Your order should arrive within 3-7 business days, depending on your location. Please note, we observe all VIC public holidays. 

Please note that during any sale times and the busy Christmas period there is often higher than usual demand placed on our dispatch team and it may take longer than usual for your order to be dispatched.  We will do our best to get your orders out as soon as possible. Orders will be automatically as 'Authority to Leave' unless there is a special request. 

Currently, we are unable to deliver to PO BOX or Parcel locker. However they can be arranged at additional charge. Express shipping can also be organised with additional charge. Please contact us as soon as you place your order.

Shipping fees:

  • Flat rate shipping of $12.90 for all deliveries within Australia, excluding bulky items. 
  • Free standard shipping for all orders over $150.00, excluding heavy,bulky items which may incur an additional fee.
  • Orders being sent to remote and regional areas may incur additional charges or may not be able to be delivered if appropriate shipping carriers are not available. We will contact you prior to dispatching your order if additional charges are involved or if there is an issue with delivery.

If you wish to query a delivery, please contact us at

*Please take note for pre-orders, there will be an estimated date of arrival upon which your all your items in the order will be shipped then.

International Orders

For orders outside Australia, please send an email or contact us with your selection and we will advise delivery cost.

Returns Policy

All goods, once sold are non-returnable or refundable.


We are not responsible for any delay, loss, theft or damage once items are despatched from our premises. All parcels are automatically insured up to the value of $100. If the value of your order is over $100, we highly recommend that you purchase additional insurance to cover against loss or damage of your parcel up to the value of your order. Please contact us for a quote prior to or as soon as you have placed your order. 

 Please note that unless otherwise specified, all orders will be sent with ‘authority to leave’ and any order that includes a pre-order item will not ship until all items are available.

Mandarin Readers will not refund or resend orders which are delivered to the incorrect address, if an incorrect address has been provided at checkout.