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Shipping

Mandarin Readers Shipping Policy

We place great importance on the fast and reliable delivery of customers orders. Every effort is made to provide prompt and efficient service, however please note that delivery times are estimates only and Mandarin Readers shall not be liable for delays and damages once customers orders have left the premises. 

Delivery within Australia

At Mandarin Readers, we endeavour to process your order on the same day of payment. Your order should arrive within 3-7 business days, depending on your location. Please note, we observe all VIC public holidays. 

Please note that during any sale times and the busy Christmas period there is often higher than usual demand placed on our dispatch team and it may take longer than usual for your order to be dispatched.  We will do our best to get your orders out as soon as possible. Orders will be automatically as 'Authority to Leave' unless there is a special request. 

Currently, we are unable to deliver to PO BOX or Parcel locker. However they can be arranged at additional charge. Express shipping can also be organised with additional charge. Please contact us as soon as you place your order.

Shipping fees:

  • Flat rate shipping of $11.90 for all deliveries within Australia, excluding bulky items. 
  • Free standard shipping for all orders over $150.00, excluding bulky items. 
  • Orders being sent to remote and regional areas may incur additional charges or may not be able to be delivered if appropriate shipping carriers are not available. We will contact you prior to dispatching your order if additional charges are involved or if there is an issue with delivery.

If you wish to query a delivery, please contact us at info@mandarinreaders.com.au

*Please take note for pre-orders, there will be an estimated date of arrival upon which your items will be shipped then.

International Orders

For orders outside Australia, please send an email or contact us with your selection and we will advise delivery cost.

Returns Policy

All goods, once sold are non-returnable or refundable.